Support and Training Services

Support Documents and Training Registration

The time to try something different is now...

In support services there is no standing still. We live and work in a fast developing and technically complex world. MedTel Services is ready to meet the challenges of new interaction demands to offer you the best possible service options.

To that end we are constantly improving our technologies, tools, skills, and processes to ensure you the highest level of customer support performance.

Support Services Overview (PDF)

Our promise to deliver a wide range of effective, flexible, tailored services, when and where you need is a constant. MedTel Services has delivered excellent service to its customers for over 40 years - it's that simple.

Contact Center Support (PDF)

MedTel Services offers consolidated contract maintenance services for IRISnGEN and SEB units. Maintenance on the IRISnGEN system and SEB NET-PATH units keeps you up-to-date with all the latest product and application changes.

Now that's something to think about!

Alarms Management Support (PDF)

Other Support Services (PDF)


Whether it's a single hardware device, a software application, or an entire system, we're there with a commitment to quality and service. You can be assured that MedTel Services Customer Service does not stop when the package arrives.

In the US and Canada for toll free support, call 800.444.7434. (PIN Required).

Internationally, call +1 678.581.8060 (PIN Required).

Or, contact us online

 Cerato 2020 IXP (VCSe 2000) Technician Training

Training for 2018

  • February 26 - March 9, 2018
  • June 4 - June 15, 2018
  • September 10 - September 21, 2018
  • December 3 - December 14, 2018 

For more detailed information, including pricing and availability for these classes, call our Training Department at 1.941.753.5000, ext. 7550.


All MedTel Services training courses provide focused, in-depth instruction coupled with vital hands-on learning labs to help our students maximize their learning potential.

Current Training

Contact Us

Emergency Tech Support PINs


This 10-hour PIN (available for a one-time charge of $2,500) is designed for those customers in emergency situations who don't have a current Support Agreement with MedTel Services but require access to our Technical Support team. It is not designed to replace a support agreement and provides limited onetime assistance. Once you've completed a quick online credit card transaction - using either Visa or MasterCard - a PIN will be emailed to you. You can then call our Support department at 800.444.7434 from US and Canadian locations, or +1 678.581.8060 from international locations and enter the PIN when prompted.


Contact us we'd love to hear from you

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Alarms Management

PBX Partners Group

Federal Customers Group

End Users Group