Call Recording Suite

The system is designed to be optimized to suit any organization’s demands or needs. The recording system is powered by a sophisticated web-service adapter that integrates to most 3rd party platforms such as CRM, CTI, IVR, and more; thus providing you with advanced data tagging and seamless connectivity.

VoiceCyber Recording Solution is Cloud Ready and true Multi-Tenant Compliant. The system provides is equipped with a powerful user management platform to cater to a cloud and multi-tenant environment.

MedTel’s Call Recording Service provides a Portal for employees where they can see their evaluated calls, playback the voice calls and even see the annotation and notes left by a previous employee or a manager.

Our Call Recording Software includes solutions for:

TDM Recording – provides a comprehensive call recording system in legacy Time Division Multiplexer (TDM) environment and supports integration with all major telephony systems in the market. VoiceCyber provides an array of recording options including 100% Compliance Call Recording, On-demand recording, Selective Recording and other options.

IP Recording – provides a true IP-based software solution supporting both Active and Passive Recording models. Some of the popular protocols that are supported in the market are Avaya , Cisco Skinny Protocol, SIP, MGCP and more.

Face-to-Face – provides voice recordings on an Android platform, connected via 3G/WiFi to a central recording system where all calls will be stored and archived centrally.

Voice + Screen Recording – provides a synchronized Voice and Screen recording to give a 360 view of employees activities. All recording will be tagged with comprehensive data information such as Date/Time, Call Duration, CallerID, CalledID, Employee ID* and more.

The system will provide flexibility for the user to playback voice only or voice and screen.

* Assuming CTI is available

With MedTel’s Call Recording solution, companies can monitor live calls and conveniently locate and playback recordings to ensure that their employees are satisfying their customers.

Compatible – Integrates with a wide of range PBXs – stand-alone or blended
Robust – Capture, store and tag multiple interactions including voice, text and screen, live, on-demand and real-time.
Seamless – Workforce Optimization used to optimize operational efficiency.
Resilient – Enhanced encryption that prevents data violation of unauthorized access.
Scalable – Customizable applications to suit specific organizational demands
Mobile – Access recording databases whenever & wherever though the web or Apps (iOS and Android)
Organizable – Store and retrieve call recording files based on event time and call information
Flexible – Integrates with existing network infrastructure and adapts to any business environment

The simplicity of the VCSe Communication Server family is further supported by the MedTel Services SIP phones and endpoints. Designed with the user in mind these phones offer executive appeal showing off sleek accents surrounded by a sturdy, crisp black frame and handset.

Delivering superior customer service is what OMNIWorks Customer Interface Management (CIM) is all about. OMNIWorks® call center software quickly connects customers to the right resource, manages the interaction and provides the reports you need to optimize contact center operations.

The Cerato VCSe product line delivers superior solutions for your business – whether you’re an office of three, 3,000, or more. All products include communication features that are critical in today’s business – higher quality audio, greater reliability, broader scalability, and the power of network readiness for multiple sites.